Assertive Communication
“How to Communicate, Set Boundaries and Resolve Conflict with Respect"
Live Zoom Webinar:
Duration: 1 session x 4 hrs
Time: AM Sched = 8:30am-12:30pm | PM Sched = 1:30-5:30 pm
Schedule 2024: Oct 4 (PM)
Schedule 2025: Jan 14 (PM) | Jun 23 (PM) | Oct 21 (PM) | Dec 15 (PM)
Live Seminar:
Duration: 1 day x 8 hrs
Time: 9am to 5pm
Schedule 2024: Nov 4
Schedule 2025: Mar 28 | Aug 20
Course Description
In today’s dynamic and collaborative work environments, mastering assertive communication is crucial for professional success and positive workplace relationships. This training program provides participants with the essential skills and strategies to express themselves confidently, effectively communicate their messages with a sense of urgency, set boundaries and navigate challenging workplace situations with clarity and respect. Participants will learn the importance of assertive communication to foster a culture of open dialogue, to enhance teamwork and to resolve conflicts constructively.
What you'll learn
By the end of the course, participants will learn:
- Distinguish assertive communication vs. aggressive, passive & passive-aggressive behavior
- Demonstrate assertive communication while respecting local culture
- Communicate sense of urgency to get things done more effectively
- Use assertive communication techniques for dealing with difficult people or situations
- Practice assertive communication for internal and external customers
Course Highlights
- Behavioral Communication Patterns
- Barriers to Assertive Communication
- Importance of Assertive Communication
- Managing Assertiveness: Getting the Right Message Across
- Intention & Perception
- What you say and how you say it
- Repeatable Framework for Assertiveness
- How to apply Assertive Communication to regular work situations
- How to handle Delays and other frustrations
- How to handle problematic work situations
- How to deal with difficult people using assertive communication
- Achieving Balance for Assertive Communication
- Assertiveness Clinic: Practice Scenarios and Feedback
- Dealing with Internal Customers
- Dealing with External Customers / Suppliers
Who Should Attend?
Employees at all levels: Managers, Supervisors, Team Leaders, Team Members, Customer Service Professionals and anyone who would like to gain work life skills and use assertive communication for better work results, team collaboration and service.
Rate:
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Notes
- Live Webinars are conducted via Zoom and includes eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
- Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
- Live Seminars include non-transferable one-time refresher seminar session within one year.
PAYMENT METHODS:
You may pay via check at our office or you may use any of these payment facilities:
Bank Deposit
Bank Account Name: Business Maker Academy, Inc.
Bank Account Numbers:
BPI SA# 4013-0306-64
BDO SA# 000-280-622-422
Landbank CA# 3732114830
Paypal/Credit Card
We accept paypal or credit card payments. If you wish to use this payment method, pls register and click on paypal as your mode of payment. Our representatives will contact you to provide our official paypal link and assist you in processing payment.
Dragonpay
We accept payments via e-wallets, credit card, online banking or over-the-counter payment centers via Dragonpay. Pls register and choose Dragonpay payment method. Our representative will contact and provide you with our Dragonpay link and assist in processing.
Gcash
We accept Gcash payments. Pls register and pay using this QR code.
DON'T FORGET TO CONFIRM YOUR BOOKING
CONFIRM TO ATTEND THE CLASS:
Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or
Email: info@businessmaker-academy.com
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:
Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..